Refund policy
Refund, Exchange & Delivery Policy House of Yenum
DELIVERY ISSUES
Lost Packages
If a package is confirmed lost in transit by the shipping carrier (DHL or USPS), a replacement item will be issued once the loss has been verified.
Please note:
Refunds are not issued for confirmed lost packages.
Missed Deliveries / Returned Packages
If a delivery attempt is missed and the package is returned to us:
- A $8 re-delivery fee will be required before the order can be resent.
Non-Refundable Situations
Refunds will not be provided for issues related to fit or personal preference, including loose-fit garments such as Bubu items being too big or too long, as these are intentionally designed with a relaxed fit and full measurements are provided in product descriptions. Refunds are also not available for incorrect size selection on fitted pieces such as two-piece sets, or for color preference after purchase; however, exchange options may be available in such cases. Accessories, including items like turbans, are generally non-refundable for hygiene reasons unless they arrive damaged or defective.
REFUNDS
Refunds are only issued under the following conditions:
- Item received is damaged
- Item received is incorrect
Once approved:
- Refunds are processed within up to 5 business days
- Processing time may vary depending on your payment provider
EXCHANGE POLICY
We cover re-delivery cost if:
- Wrong item was sent
- Wrong size was sent (for fitted clothing)
- Item has a production or design defect
Customer covers re-delivery cost if:
- Incorrect size was selected (for fitted designs)
- Exchange is requested for a different color
IMPORTANT CONDITIONS
- Items must be returned within 72 hours of delivery
- Items must be:
- Unworn
- Unwashed
- In original condition
- Exchanges are subject to product availability